Returns, refunds & exchanges

Pieces that arrive damaged or defective, or a wrong item shipped by us. Unused pieces in their original packaging can also be returned if you change your mind.

Customised or personalised pieces, items damaged by misuse or normal wear, and anything marked final sale — unless it arrives damaged.

Email hello@jkcraft.in or message us on WhatsApp within 7 days of delivery. Include your order ID and photos of the item (and packaging, if damaged). We'll confirm the next steps within one working day.

If the piece arrived damaged or we sent the wrong item, we arrange and pay for the return pickup. For change-of-mind returns, the return courier cost is on you — we'll share the most economical option.

Refunds go back to your original payment method within 5–7 business days of the piece reaching the maker. For damaged pieces you can choose a full refund or store credit, whichever you prefer.

Prefer a different piece instead of a refund? Tell us in your return message and we'll reserve the replacement once your return is picked up. If the new piece costs more, we'll send a payment link for the difference; if less, we refund the difference.